We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the perfect condition, unworn and unused, with tags, and in its original packaging. If you receive a defective part, you can request a replacement part. You’ll also need the receipt or proof of purchase.

To start a return or replacement, you can contact us at support@stauberfurnishings.com. Please note that returns will need to be sent to the following address: 2980 Simms St, Hollywood, FL 33020

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@stauberfurnishings.com.

 

Damages and issues
If there is visible damage to your shipment, after inspecting the order, immediately write a description of the discrepancy on the delivery receipt and do not accept delivery if not signed by the driver. Take photographs of the packaging and product upon arrival and report the damage or missing parts to us as soon as possible. If damage is not recorded and signed for by the driver, the carrier will not honor the damage claim and we will not be able to provide you with a replacement, return, or refund. If the damage is concealed, notify the carrier within 48 hours of delivery and retain all exterior packaging and product for inspection. Request the carrier to have their agent complete an inspection report. If no claim is filed within 48 hours of delivery with the carrier, we will not be able to provide any replacement, return, or refund. Send any photographs to support@stauberfurnishings.com. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@stauberfurnishings.com.